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Employees and Employers in Service Organizations (eBook)

Emerging Challenges and Opportunities
Artikelnummer: 978-1-77188-474-7
Einband: PDF
Verfügbarkeit: Download, sofort verfügbar (Link per E-Mail)
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With the increasing globalization and fast-paced technological advances in business today, service organizations must to respond to the changing business dynamic between employers and employees. The service industry has metamorphosed into a revolution not only in United States but in developed and developing countries also. Highly industrialized countries have become 'service economies', at least when measured in terms of share of the workforce employed in service industries.

This new book, Employees and Employers in Service Organizations: Emerging Challenges and Opportunities, the first volume in the 21st Century Business Management book series, provides an in-depth exploration of recent concepts and trends in business management in the service industries. It looks at the changing expectations and loyalties of young workers and others and the challenges and opportunities presented for service employers. The book considers theory and research findings, providing a plethora of practical implications and applications for these new workplace behavior dynamics.

Exploring the different perspectives and concepts from the book's researchers and authors, Employees and Employers in Service Organizations: Emerging Challenges and Opportunities cover themes such as

. work-life balance

. spirituality in the workplace

. emerging positive psychology concepts, such as psychological capital, knowledge management, and mindfulness

. expectations, motivation, and behavior of different generations, such as Generation Y

This informative volume will be valuable for faculty teaching courses in management and self-improvement for leaders and executives as well as for those in service industries.

With the increasing globalization and fast-paced technological advances in business today, service organizations must to respond to the changing business dynamic between employers and employees. The service industry has metamorphosed into a revolution not only in United States but in developed and developing countries also. Highly industrialized countries have become 'service economies', at least when measured in terms of share of the workforce employed in service industries.

This new book, Employees and Employers in Service Organizations: Emerging Challenges and Opportunities, the first volume in the 21st Century Business Management book series, provides an in-depth exploration of recent concepts and trends in business management in the service industries. It looks at the changing expectations and loyalties of young workers and others and the challenges and opportunities presented for service employers. The book considers theory and research findings, providing a plethora of practical implications and applications for these new workplace behavior dynamics.

Exploring the different perspectives and concepts from the book's researchers and authors, Employees and Employers in Service Organizations: Emerging Challenges and Opportunities cover themes such as

. work-life balance

. spirituality in the workplace

. emerging positive psychology concepts, such as psychological capital, knowledge management, and mindfulness

. expectations, motivation, and behavior of different generations, such as Generation Y

This informative volume will be valuable for faculty teaching courses in management and self-improvement for leaders and executives as well as for those in service industries.

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VerlagTaylor & Francis Ebooks
EinbandPDF
Erscheinungsjahr2017
Seitenangabe392 S.
AusgabekennzeichenEnglisch
Abbildungen11 schwarz-weiße Abbildungen, 38 schwarz-weiße Tabellen
Masse7'477 KB
PlattformPDF
AutorBirdie, Arvind K. (Hrsg.)

Über den Autor Arvind K. (Hrsg.) Birdie

Arvind K. Birdie, PhD, has more than 18 years of experience in higher education. Presently she is a Associate Professor, School of Humanities, Scoial Sciences and Education, G. D Goenka University, Sohna, Gurgaon, India. She was formerly Assistant Director of International Affairs at Amity University, Gurgaon. In addition to academic teaching and training, Dr. Birdie organizes management development programs for corporations and academicians. She is a regular presenter at international and national conferences, and she has published papers in refereed journals. Dr. Birdie has been honored with the Prof. Mrs. Manju Thakur Memorial Award 2016 for Innovative Contributions in Research/Test Construction/Book Publication for her book Organizational Behavior and Virtual Work: Concepts and Analytical Approaches, presented by the Indian Academy of Applied Psychology. Ruchi Joshi, PhD, is presently working as an Assistant Professor in the Department of Psychology and Manipal Univeristy, Jaipur, India. She has rich experience of over a decade in teaching, research, and counseling in different organizations and has been associated with reputed organizations such as Mohan Lal Sukhadia University Udaipur, India, and Amity University Rajasthan, India. She has number of national and international publications to her credit that includes publications which are peer-reviewed, UGC CARE and Taylor and Francis-indexed. She has also presented papers at a number of international, national, and regional conferences, seminars, and workshops. In addition to teaching, she also shares her expertise as a resource person and panelist at various platforms, such as workshops, panel discussions, seminars, and webinars on issues related to general well-being, mental health, and physical and sexual violence.

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