Intelligent Commerce (eBook)

ROHIT DHAWAN (Senior Member, IEEE) received the B.E. degree in Computer Science and Engineering from Manipal Institute of Technology, India, and the M.S. degree in Computer Science from the University of Southern California, Los Angeles, USA. He is an engineering leader and technical architect specializing in secure, compliant, and large-scale financial distributed systems. With extensive experience at Amazon, he has led and architected mission-critical platforms for refund processing, disbursements, and settlements, supporting trillions of dollars in global transaction volume across diverse marketplaces, payment methods, and processor integrations. His work centers on building resilient financial infrastructure for large-scale commerce, with emphasis on reliability, security, compliance, and operational excellence. He has architected reusable payment integration frameworks that reduced platform complexity and accelerated the launch of financial services across international markets. Beyond system architecture, Rohit is committed to engineering leadership, mentoring, and building high-performing teams. His professional work focuses on the design, scaling, and operational maturity of global-scale transactional infrastructure.MINAV SURESH PATEL (Senior Member, IEEE) received the B.Tech. degree in computer science from the National Institute of Technology, Raipur, India, in 2013, and the M.S. degree in computer science from Texas A&M University, USA, in 2015. He is currently Technology Leader with over a decade of experience in designing and scaling mission-critical software systems. At Amazon, he has built a distinguished career across multiple domains, such as Alexa, Fire TV, and Amazon Payment Services, progressing from a Software Development Engineer to an Engineering Manager. As an Engineering Manager in Amazon Payment Services, he leads multiple Tier-1 payments platforms, which together process more than $1 trillion in annual transactions and support over 260 Amazon businesses. He has driven major modernization efforts, evolving legacy payment systems to simplified AWS-based architectures, championing regionalization of payments processing, and executing multi-terabyte data migrations. He has built and scaled teams that deliver mission-critical financial infrastructure serving millions of customers worldwide. He is passionate about translating complex business needs into sustainable, scalable systems that balance innovation with operational excellence. His expertise spans artificial intelligence, sustainability, distributed systems, software architecture, and platform modernization. His research interests include building resilient and cloud-native solutions that scale globally.